FAQ

Every experience includes a live video call with Santa from his workshop, a digital photo, and a video recording of your magical moment with Santa to keep and share with family & friends!

Merry Memories is perfect for...

...those who want to a safe alternative to an in-person meeting with Santa!

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...those who want to capture a memorable (and shareable) moment for their child!

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...those who want a special Christmas memory for their child, but don't have time to wait in long lines at the mall

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...those who want to share their child's reaction to Santa with Grandma and Grandpa

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...anyone who wants a special moment with Santa to share with friends, family & their social network!

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Frequently Asked Questions

Will my child talk to a real Santa?

YES! Your child will have a live, 1-on-1 video call with a real Santa!

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How my child talk to Santa?

Video calls with Santa are safely and securely connected through the Looped mobile app!

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Will my child get a photo with Santa?

YES! An on-screen camera button allows you to take a digital selfie with Santa during your call! Your photo will be available for download from the app, after your call is completed!

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Can I get a recording of my child's call with Santa?

YES! After your call is completed, a recording of your video call will be available to download in the app for you to keep and share this magical moment with friends and family!

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When can my child expect a call from Santa?

A limited amount of reservations will be available per half-hour window on select days. You should expect to receive a call within that half-hour window selected on the day of your reservation. (Example: if you book a 3:00pm reservation on November 28, you can expect to receive a call sometime between 3:00pm - 3:30pm on November 28.)

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Will Santa know what's on my child's Christmas wish list?

YES! To make this a truly magical experience, parents can submit their child's name and Christmas wish list items in the app before the call!

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My family is overseas, can we still receive a call from Santa?

YES! Our Virtual Santa Experience is accessible worldwide! We will do our best to make reservations available in various time zones to accommodate families overseas!

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Still have more questions?

Please contact support@loopedlive.com and one of our customer support elves will be more than happy to assist you!

Purchase Policy